P30 PRO URGENT - Cannot start phone after failed upgrade (P30 Pro)

[Huawei_problem]

Hello everyone,

I will describe the situation and what happened:

-Huawei P30 Pro was upgrading the software, then in the process stopped (phone had enough battery, not sure why upgrade stopped)
-Logo appears but phone doesn't turn on
-I tried reboot mode and safe mode, neither worked
-I tried update mode erecovery, it connected to wifi and downloaded but then it said failed
-I downloaded Hisuite, connected to laptop the phone with usb, click power button and lower volume, but it says
phone locked and Hisuite said it cannot help with this phone model
-I called huawei technical support in Paris and they will call me back today, they were waiting for me yesterday to try the erecovery

I was suggested the factory reset, but I absolutely don't want this because I have many photos, contacts, etc so this is a horrible solution. Besides,
this failed upgrade caught me by surprised so I don't have recent backups.

I hope you can please help me to fix this nightmare!
Thanks

 

[Marcmarais]

Hello,

Sorry for your update problem but if the firmware is not correctly installed, or corrupted, the phone won't work anymore, even the factory reset won't work I think.

The only solution is to send the phone to Huawei technical support in Paris (if you live in France), so they will be able to reload a correct firmware.

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