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Smartphones Huawei
Serie P Huawei
Huawei P30 lite / P30 / P30 PRO
URGENT - Cannot start phone after failed upgrade (P30 Pro)
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<blockquote data-quote="Huawei_problem" data-source="post: 79218" data-attributes="member: 33427"><p>Hello everyone,</p><p></p><p>I will describe the situation and what happened:</p><p></p><p>-Huawei P30 Pro was upgrading the software, then in the process stopped (phone had enough battery, not sure why upgrade stopped)</p><p>-Logo appears but phone doesn't turn on</p><p>-I tried reboot mode and safe mode, neither worked</p><p>-I tried update mode erecovery, it connected to wifi and downloaded but then it said failed</p><p>-I downloaded Hisuite, connected to laptop the phone with usb, click power button and lower volume, but it says</p><p>phone locked and Hisuite said it cannot help with this phone model</p><p>-I called huawei technical support in Paris and they will call me back today, they were waiting for me yesterday to try the erecovery</p><p></p><p>I was suggested the factory reset, but I absolutely don't want this because I have many photos, contacts, etc so this is a horrible solution. Besides, </p><p>this failed upgrade caught me by surprised so I don't have recent backups.</p><p></p><p>I hope you can please help me to fix this nightmare!</p><p>Thanks</p></blockquote><p></p>
[QUOTE="Huawei_problem, post: 79218, member: 33427"] Hello everyone, I will describe the situation and what happened: -Huawei P30 Pro was upgrading the software, then in the process stopped (phone had enough battery, not sure why upgrade stopped) -Logo appears but phone doesn't turn on -I tried reboot mode and safe mode, neither worked -I tried update mode erecovery, it connected to wifi and downloaded but then it said failed -I downloaded Hisuite, connected to laptop the phone with usb, click power button and lower volume, but it says phone locked and Hisuite said it cannot help with this phone model -I called huawei technical support in Paris and they will call me back today, they were waiting for me yesterday to try the erecovery I was suggested the factory reset, but I absolutely don't want this because I have many photos, contacts, etc so this is a horrible solution. Besides, this failed upgrade caught me by surprised so I don't have recent backups. I hope you can please help me to fix this nightmare! Thanks [/QUOTE]
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Smartphones Huawei
Serie P Huawei
Huawei P30 lite / P30 / P30 PRO
URGENT - Cannot start phone after failed upgrade (P30 Pro)
