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Message: <blockquote data-quote="Marcmarais" data-source="post: 79307" data-attributes="member: 49">Hello, Sorry for your update problem but if the firmware is not correctly installed, or corrupted, the phone won't work anymore, even the factory reset won't work I think. The only solution is to send the phone to Huawei technical support in Paris (if you live in France), so they will be able to reload a correct firmware. Keep us updated</blockquote>